Customer Service

Delivery and Returns

We hope you love shopping with Premium Paper Products. Here are our delivery and returns policies to help make sure we meet your expectations.

  • We do not accept exchanges.
  • Please contact us if you have any problems with your order.
  • Once the order is received contact us within 3 days of delivery for returns.
  • Ship the order back within 14 days of delivery, in its own original condition as received by the recipient. If the items are send later than 14 days than the return won’t be accepted and will not be given full refund under seller’s discretion. 
  • Buyers are responsible for return shipping costs. 
  • If item is not in its original condition the buyer is responsible for any loss in value.
  • Used, damaged or open seal packaging are not eligible for returns.
  • The following items can’t be returned or exchanged due to the nature of these items, unless they arrive damage or defective, we cannot accept returns for:
    • Custom or Personalized items/orders. 
    • Perishable Products (Food)
    • Items on Sale
  • If the product or order arrives damaged during the transit, please contact us immediately or within 24 hours of delivery to assist you better with any issue or concerns. 

Cancellation of Order

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (CT). Orders you place with Premium Paper Products late on Friday or on Saturday will not be processed until Monday. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

USA : 3-6 business days

We do our best to meet these shipping estimates, and cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Returns and Replacements

We want you to be completely happy with your Premium Paper Products order. If for any reason you are not satisfied, we will gladly accept your timely return of un-opened, or defective merchandise. Used merchandise cannot be returned unless manufacture defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 14 days of receipt of merchandise.

Returning Merchandise by Mail

On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).

Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.

*** Please allow 7 to 10 days to process your return.

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